Strengthening Investigative Excellence: Major Case Management Training Success in Nova Scotia

This spring, Monique Rollin Consulting Solutions Inc., in partnership with the Nova Scotia Department of Justice, delivered a series of customized Major Case Management (MCM) training courses to members of eight municipal police services across the province. Both the Major Case Management Investigators Course and the Major Case Management Team Leader Course were specifically designed to meet the operational realities and investigative challenges faced by Nova Scotia police agencies. This initiative marked a significant advancement in strengthening the capacity of frontline investigators and supervisory personnel -equipping them with the skills, structure, and strategic framework required to lead complex investigations. The training also aligned with key recommendations of the Mass Casualty Commission, reinforcing nationally recognized best practices and MCM principles.

The courses, let by Monique Rollin, Insp. (ret) and veteran expert MCM investigator Tom Warfield, Insp (ret), also aligned with key recommendations of the Mass Casualty Commission and reinforced best practices grounded in Canada’s MCM principles. Participants benefited from the insights of leading subject matter experts including Dr. Carolyn Lemieux, forensic pathologist; Chief Superintendent Carson Pardy (ret.), who led the OPP’s response during the Freedom Convoy; Crown Prosecutor Shauna McDonald; behavioural threat assessment specialist Christine Robinson; criminal intelligence professionals from CISNS; and veteran expert police trainer and investigator Christopher Lussow. Their contributions brought real-world relevance, practical strategies, and thought leadership to the classroom - ensuring a dynamic learning experience grounded in current operational realities.

Participants across all agencies brought dedication, collaboration, and critical thinking to the classroom. The response was overwhelmingly positive. Officers consistently reported that the course content was not only relevant but immediately applicable providing tangible tools and techniques they could take back to their agencies.

Key takeaways from the sessions included:

• Functional use of the MCM system to manage large volumes of investigative information

• Strengthened understanding of the Command Triangle and supervisory accountability

• Practical strategies for resource management, inter-agency collaboration, and risk mitigation

• Integration of ethical and legal frameworks into day-to-day investigative decision-making

• Confidence in developing investigative and operational plans

The training reinforced the importance of leadership in managing both investigations and investigative teams, and helped participants align their practices with regulated standards and MCM principles. Participants also expressed great appreciation for the extensive resource library and relevant case law collection, which served as valuable tools for enhancing their understanding of investigative standards, legal precedents, and procedural expectations. These resources not only assisted with in-class learning but also provided ongoing reference materials to support future investigations and professional growth.

As one participant noted, “This was the most comprehensive and practical training I’ve attended – very relevant to my role today and my CID career.”

With repeat courses already scheduled for October, we look forward to continuing our work supporting police services in Nova Scotia as they modernize investigative practices and build capacity across their organizations.

For more information about our customized MCM training or to request a proposal for your agency, please visit: www.moniquerollinconsulting.ca